Apply to Manager, End User Services (5-day work week)

Manager, End User Services (5-day work week)

Responsibilities:

Manage the Deskside and VIP support services such as collaboration services, email, device management support, O365 application for senior executives
Engage and collaborate with technology partners, vendors, and internal stakeholders to ensure quality service delivery and smooth integration of digital workplace infrastructure with other applications.
Provide advice and support in IT deskside services with consideration to corporate standards.
Responsible for end-to-end ownership of VIP cases, including incident resolution, root cause analysis and requests fulfilment.
Resolving logged cases in a timely manner
Keeping track of endpoint technological advancement and trends in IT support to ensure effective service engagement and communication with senior executives.

Requirements:

Degree in Information Technology / Information Systems / Computer Science or a related discipline
8 years relevant experience, of which at least 3 years should be at the supervisory level to support Microsoft technologies and services such as Windows 10 deployment and configuration support, Macintosh support, Microsoft Office 365 support, Active Directory and Azure Directory domain and Mobile device support
Preferably with relevant VIP support experience with direct engagement with VIP users and their executive secretaries on handling and understanding their IT needs
Proven experience in supporting sizable and complicated IT Infrastructure and endpoint management support
Self-motivated, able to work independently and under pressure with good leadership, stakeholder support and communication skills
Good interpersonal and communication skills in both written and spoken English and Chinese