Our client is an authorized insurer to facilitate retirement financial planning through provision of annuity products in Hong Kong, they are currently seeking for an Assistant Claims Manager to join their team.

Assistant Claims Manager

Responsibilities:

• To monitor claims quality and ensure our committed service standards are met;
• To handle matters ranging from administrative support, claims adjudication, liaison with different stakeholders and complaint management with service recovery which are in line with the operations’ objectives;
• To ensure satisfactory customer journey from claims perspective;
• To support new project initiatives and provide professional views as a claims subject matter expertise;
• To execute claims practices to ensure claims decision consistency and accuracy, and to act according to the terms and conditions set in policy contract;
• To work closely with customer service team to solicit customers’ feedback for better customer satisfaction management, and to improve our end-to-end claims process;
• To conduct training to internal staff and develop user / procedural manual; and
• To handle ad hoc assignments from management

Requirements:

• Bachelor degree holder, with professional insurance qualification (e.g. FLMI, ICS, ACS) is an advantage;
• A minimum of 5 years’ relevant experience in life insurance industry including 2 years at supervisory level, solid working experience in claims and life insurance operations is preferable;
• Familiar with policies, guidelines and regulatory requirements;
• Strong analytical, problem-solving, coordination and communication skills;
• Attentive to details with positive attitude; and
• Able to deliver outstanding results under challenging environment.

Interested candidates please send your full resume (MS Word document), including employment history, present and expected salary and contact telephone number to: cv@delken.com.hk.

 
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